Hotel Nikko San Francisco: Where Customer Service Matches Quality

San Francisco, home to trolley cars and the famous Lombard Street, offers a variety of accommodations, and Hotel Nikko is one of the finest. Located on O’Farrell Street just steps from Union Square, Hotel Nikko has several room options, from the basic-with-perks to the Imperial Suite, a monstrous 2,635 square foot room featuring two bedrooms, a kitchenette, and city and bay views.
Floors 22 through 24, known as the Nikko floors, are only accessible to guests. A lounge is also available to the guests of these floors.

We chose a modest-sized deluxe room and were pleasantly surprised. After staying in a variety of rooms during our vacation, we were concerned with what we might find at our last stop: We shouldn’t have been. From the moment we pulled up to the curb outside of the Hotel, flocked by smiling and helpful valets, we felt at home.

Though we had requested a non-smoking room, we were first taken to a room in which the smell of smoke hung heavily in the air. A quick conversation with the front desk staff fixed the problem. We were immediately moved to floor 19, which is a nonsmoking floor.

The room offered a small refrigerator, individually controlled thermostat, a view of the area near Union Square, and, in the bathroom, a deep tub, heat lamps, and special soap: all of the luxuries a girl likes to see after a long day on the road.

We ventured out to the Health Club on floor 5 after relaxing for a while. The complimentary club offers a variety of workout equipment, a heated pool, a hot tub, a deck for sunbathing, and locker rooms. A Shiatsu masseuse is also available by appointment. The area was well maintained and cleaned, and while we were using the facilities, a hotel worker walked through to check on things.

When we woke in the morning, a newspaper awaited by our door.

While the amenities at Hotel Nikko were excellent, the customer service was even better. From the valet workers to the front desk clerks, the staff answered questions, offered advice, and, during checkout, gave us a map that detailed the quickest route back to the Interstate.

The Hotel also has a Starbucks attached on the bottom floor and a restaurant, ANZU, which includes a wide variety of menu items as well as a sushi and cocktail bar.